Casual dining chains are in a fight for their lives. Trendy rivals and ghost kitchens were making business tough even before the pandemic put a hold on sit-down dining entirely.
But Americans aren't ready to give up on their comfort food franchises just yet.
As it turns out, people care about more than the pancakes, paninis and pan-seared pork chops these establishments are serving up. They're delighted with the overall experience, from the decor to the music to the customer service.
Here are the chains that take top honors for guest satisfaction, according to the most recent survey from Market Force Information.